Animal Care @ Quintessential Quarters

Our daily routine is divided into two areas: looking after each animal and maintaining a safe, clean and comfortable environment for them. After all, our priority is the health and welfare of each boarder.

We keep their sleeping and exercise areas clean and hygienic, giving them regular exercise and play, high quality food and making sure that they are comfortable and happy at all times.

Kennel Routine

Time	General Routine
07.30	Units open and the guests are let out into their own exclusive run. Each guest is given a physical health check and any findings are acted upon. Each boarder is walked individually, or if dogs from the same family are residing together, they will be walked together, each with an individual member of staff.
09.30	Breakfast. We have a full range of Arden Grange products available, which includes chicken, salmon, lamb and rice. Individual needs are catered for but must be supplied by the owner. Feed charts are completed and all movements and dietary habits are recorded. Medication (where necessary) is administered and charts are updated.
10.00	All guests are moved to their bedroom area to allow them to settle while each run is cleaned thoroughly.
11.00	The unit is opened up to allow each guest to have a run and an interactive play with our qualified staff.
13.30 to 16.30	The play zone is opened and each guest is brushed and taken out for a walk. We have many routes, each lasting approximately 20 minutes.
17.30	Evening meal. Feed charts are completed and all movements and dietary habits are recorded. Medication (where necessary) is administered and charts are updated.
18.00 to 18.30	Quick walk on to the paddock and then each guest is allowed to settle.
19.30 to 22.00	Unit closes (time depends on season/weather).

Cattery Routine

Time	General Routine
07.30	The unit opens. Each guest is physically checked and any findings are acted upon
08.30	Breakfast. This is prepared in the cattery's exclusive kitchen. Each guest is fed according to the owner's request. Feed charts are completed and all movements and dietary habits are recorded. Medication (where necessary) is administered and charts are updated.
09.30	Daily cleaning. Litter trays are removed, cleaned and disinfected. Each unit is swept with its own dust pan and brush, the interior of the unit is examined, bedding is replaced where necessary, aerobic centres are brushed and all surfaces are wiped with mild detergent. Each guest is allowed to settle – a little cuddle never goes a miss.
12.00	Walk about. Each guest is checked to ensure they are safe, warm and well. Each guest has their own exclusive play zone with bespoke climbers and enrichment toys - a great opportunity for play with our qualified staff.
14.30	Afternoon tit bits. For the young cats, kittens or those that want a little extra snack and more cuddles.
18.00	Evening meals are served.
20.30	Late rounds. Each unit and guest is checked to ensure that they are comfortable and safe. Cat flaps are closed depending on owner's request.

Medication

Recognising that things aren't quiet right is very important, little things will tell us that your pet is unwell. It could be a loss of appetite, feeling lethargic or a change in its normal behaviour, so early detection and taking action is essential. If this were to happen, we have a very special area where we can monitor your pet and keep a record of any changes. Sometimes it is necessary to seek medical attention.

The owner, Karen Flint, is a qualified nurse and has the responsibility and experience to administer prescribed medicines according to instructions given by the client's Veterinary Surgeon.

If your pet is on medication then a medical chart/record is signed by you identifying the prescription and dosage.

During the guest's stay, each dose given is recorded on a medical chart. The document is produced for you prior to departure.

Each guest is fully insured against any untimely illness or injury during its stay. Pre-existing conditions do not apply.

Vaccinations

Please note that in accordance with the Animal Boarding Establishment Act 1963, a current vaccination certificate must be produced for each animal on the day of arrival other wise boarding will be refused.

We ask that all boarders are fully vaccinated, wormed and regularly treated for fleas. All tom cats must be neutered and we strongly recommend Pentofel, the vaccine against cat 'flu. All dogs must be vaccinated against Bordetella bronchiseptica (Bb) - kennel cough. Please consult your Veterinary Surgeon for more information.

Please come along and take advantage of our open door policy. No appointment is necessary, but please be aware that there may be a small wait due to our commitment to caring for the boarders.